Training Modern Techniques in Secretary And Office Management

Training Modern Techniques in Secretary And Office Management

Introduction

The role of the secretary is rapidly changing and he/she is taking on more of the work of the manager. He/she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.

Objectives

To identify and correct deficiencies, enhance strengths and promote professionalism in the modern executive secretary and administrator.

You will Learn how to:

  • Develop and effective communication strategy with your boss and gain respect from other employees
  • Apply techniques for solving day to day administrative problems
  • Conduct efficient, effective meetings
  • Enhance your personal performance within your organization
  • Understand what your organization requires from you to increase your value
  • Project the right corporate image
  • Discover how to influence your boss
  • Anticipate your bosses requirements before he has to ask you
  • What managers want from today’s secretaries
  • How to control time instead of having time control you

Who Should Attend?

  • Executive Secretaries
  • Personal Assistants (PA)
  • Executive Assistants
  • Senior Secretaries
  • Administrators wishing to enhance their ability to perform
  • Those working in the office environment with responsibility for the efficient administration and co-ordination of the physical, administrative and human resources of a department

Course Outline

Office Management

  • Definition Of Office Management
  • Characteristics Of Office Management
  1. Personnel
  2. Means
  3. Environment
  4. Purpose

Functions of Office Management

(A) Planning, (B) Organizing,

(C) Directing, and

(D) Controlling.

Office Supervision

(I) Commanding. (ii) Guiding.

(iii) Controlling.

Professional Secretarial Skills

Six Traits Differentiate Professional Secretaries From Others.. A Winning Attitude for The Professional Secretary

Setting Goals

  • Defining goals setting
  • Thought to motivate you to set goals
  • Separating real from neurotic goals from ideals to action

Number of Techniques that Aim to Increase the Effectiveness of a Person in Getting the Things Done.

  1. To-do list
  2. Goal setting
  • Rational goals
  • Directional goals
  • Muddling through

Value and cost of meeting

Types of meetings

Successful meeting leader and participants

Meeting process

The manager / secretary meeting the second magic ten minutes

Learn how to control time during meetings

Controlling your telephone

Dissolving time loss causes

Five Components Contributing To Effective Interpersonal Communications

SELF-CONCEPT

  • Importance of the Self-Concept
  • A Weak Self-Concept
  • Forming the Self-Concept

LISTENING

  • The “Third Ear”

CLARITY OF EXPRESSION

  • A “Longer” Board
  • An Effective Communicator

COPING WITH ANGRY FEELINGS

  • Suppression
  • Expression

SELF-DISCLOSURE

  • Blocks to Self-Revelation
  • Dynamics of Trust

Improving and managing a successful relationship with your boss

  • Introduction
  • Misreading the Boss-Subordinate Relationship
  • Understanding the Boss
  • Understanding Yourself
  • Developing and Managing the Relationship
  • Good Use of Time and Resources.

Dealing with others

  • Challenging….Difficult….Problem People
  • Four Basic Intents of People
  • Blending and redirecting two essential skills to deal with people
  • How to change your Attitude
  • “Lens of Understanding”

7 Steps to Master Time

Step 1:     Priorities and Goals

Step 2:     Estimating time requirements

Step 3:     Allocating Your Day

Step 4:   Touch it once. Do it now. Do it right the first time. Step 5:    Using Time Management Method

Step 6:   Putting the ”7 Steps to Mastering Time” to work

Step 7:    Do just one more task

Use the Seven Steps

Conclusions

Meeting Management

  • Meeting Purpose
  • When to hold a meeting
  • Meeting Components
  • Meetings Add “Richness”
  • Meeting Flowchart ( Meetings in 3 steps)

Before the Meeting

  1. Purpose Drives Preparation and Participation
  2. Plan ( time – invitation- Space)
  3. Common planning problems and solutions
  4. Prepare Meeting Agenda

Run the meeting

  • Lead
  • Getting Started
  • Staying on Task
  • If a Meeting Gets Stuck
  • Decision making
  • Wrapping it Up
  • So what can I do?
  • Minutes preparation

After the meeting

  • FOLLOW-UP

Meeting Problem Solutions

Making the office technology work for you

  • Making maximum use of your personal computer- Using the different software to organize your work.
  • Using e-mail to improve communication
  • The Internet – what it can do for you?

The future role of the PA/Executive Secretary

  • The factors currently affecting your role
  • Changes to the role –is it an opportunity or threat?
  • The role in the future – where do we go from here?
  • What skill attributes and qualifications do you need?
  • Tips on ways to gain skills that will help you stay ahead.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

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Catatan :

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